Direktlänk till inlägg 21 januari 2011

Larm får vänta när telefonen strular

Av Erik Nolstream - 21 januari 2011 15:49

Hon besöker sin mor tre gånger om dagen. Dessutom har mamman hemtjänst från Västra innerstaden under eftermiddagarna. Men resten av dygnet är det larmet som är tryggheten.

– När jag kontaktade Telia fick jag veta att det skulle ta mellan en och fem dagar att få telefonen åtgärdad och att Telia inte hade något samhällsansvar när det gällde trygghetslarm, säger Maria Wiener.

På Telia bekräftar man att kunder med trygghetslarm inte längre prioriteras.

– Sedan nästan ett år tillbaka finns inte den prioriteringen. Tidigare var det en självpåtagen service men det visade sig att ville vi göra snabbare åtgärder kostade det oss extra, säger Hans G Larsson, informationsansvarig på Telia.

Han tillägger att när en telefon felanmäls går det inte att se att personen även har ett trygghetslarm kopplat till telefonen.

– Jag förstår mycket väl om kunden och anhöriga blir både oroliga och förbannade men vi har inget avtal med kommunerna utan huvudansvaret för trygghetslarm är deras, säger Hans G Larsson.

Den 91-åriga kvinnan får hemtjänst från Västra Innerstaden.

– När vi får veta att ett trygghetslarm inte fun gerar går vi direkt hem till den personen. Hon eller han får då den tillsyn som behövs. Hur många gånger vi ska komma för att personen ska känna sig trygg varierar, det finns inget generellt svar. Men om det behövs kan vi komma en gång i timmen, säger Eva Ersson, chef för biståndshandläggarna i stadsdelen.

Den 91-åriga kvinnan ramlade i tisdags morse och fick ligga några timmar innan hemtjänstpersonalen kom, hon kunde ju inte larma.

– Hade hon haft larm hade ju personalen kommit inom en kvart, säger Maria Wiener.

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Av Erik Nolstream - 21 januari 2011 15:50

Alla har ändrats på något sätt, förlängts, lagts om eller förkortats. Huvudsyftet med den stora omläggningen är att så många som möjligt ska få lättare att åka kollektivt till någon av Citytunnelns stationer. Men det blir också bättre förbindelser ...

Av Erik Nolstream - 21 januari 2011 15:48

Vattenläckor har gjort att akustikplattor i innertaket blivit indränkta i vatten och farligt tunga.– Det fanns en risk för att plattorna skulle ramla in om det inte gjordes något. Vi påtalade risken. Nu är de nerplockade, säger Åsa Thorné. Ho...

Av Erik Nolstream - 21 januari 2011 15:47

Bilderna från den misstänkte serieskyttens hem fanns redan på nätet innan förundersökningen inleddes. Därför kommer Justitiekanslern inte att inleda en förundersökning om brott mot tystnadsplikten. Den 28 december publicerades bilder från den misst...

Av Erik Nolstream - 21 januari 2011 15:23

Det är väldigt olyckligt. Vi är många som har jobbat väldigt hårt för att få igång trafiken, säger kommunens trafikchef Klas Nydahl. Kommunalrådet Ilmar Reepalu (S) anser att miljöministern bör agera. – Det finns ju alltid snabbspår....


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